Microsoft Teams
Improve collaboration, administration, adoption, and user experience with a Teams-first strategy.
Explore Teams →
MICROSOFT 365 • TEAMS PHONE • BUSINESS IT
Your business runs on Microsoft. Let’s make it work better.
Microsoft 365 is more than email and meetings. We help growing businesses choose the right licensing, modernize their phone systems with Teams, resolve call-quality problems, and turn technical data into smarter decisions. Expert guidance without unnecessary complexity.
Six no-cost introductory consultations · 30–60 minutes · No obligation to purchase.
Microsoft 365 LicensingTeams PhoneCQD & Power BI
Teams Phone
Modernize business calling with Teams Phone, Direct Routing, Operator Connect, Calling Plans, Auto Attendants, and Call Queues.
Explore Teams Phone →CQD + Power BI
Understand recurring call-quality issues and see which networks, devices, and locations need attention.
Explore Analytics →Microsoft 365 Licensing
Choose the plans, add-ons, and user licenses that match your business—not a one-size-fits-all checkout.
Explore Licensing →SOUND FAMILIAR?
Technology should solve problems, not add to them.
Most businesses don’t need more products. They need clarity about what they already own, where it hurts, and what to improve first.
Paying for seats you don’t fully understand?
Review who needs which Microsoft 365 capabilities, which add-ons make sense, and what can wait.
Explore license guidanceTwo phone systems and too many handoffs?
Explore whether Teams Phone could consolidate calling while preserving the workflows your business relies on.
Explore Teams PhoneHearing “Teams calls are terrible” with no explanation?
Use call-quality data to narrow down where network, device, and location issues may be occurring.
Explore CQDDrowning in data but missing the answer?
Turn complicated Teams metrics into useful dashboards for IT operations and business leaders.
Explore Power BI
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THE SITES N SUPPORT DIFFERENCE
See Licensing Services
Licensing, communication, and reporting should work together—not become three separate IT problems.
CQD INTELLIGENCE
What can your Teams data tell you?
Microsoft Teams Call Quality Dashboard and Power BI can reveal patterns across your users, devices, networks, and locations so you can stop guessing and start deciding.
Identify poor-call trends
Compare locations and networks
Evaluate devices and endpoints
Build executive-ready reporting
Explore CQD & Analytics
Teams Performance SnapshotIllustrative example
Poor Call Rate7.2%↓ 18% vs. prior period
Most Affected LocationCharlotte OfficeLocation trend
Top Network IssueWi‑FiPacket loss signal
Highest-Risk Device GroupLaptop microphonesDevice trend
Teams Quality Trend30-day view
Quality by connectionIllustrative
What leadership can seeOne view
- Where quality is degrading
- Which devices are involved
- Where to spend next
Use CQD and Power BI to move from “users say Teams is bad” to measurable patterns you can act on.
REAL-WORLD SCENARIOS
From “we have an issue” to “here’s the plan.”
These are illustrative situations we can discuss—not claims about specific clients or guaranteed results.
TEAMS PHONE
“We want to retire our aging PBX.”
First, we map locations, numbers, call flows, carrier dependencies, and licensing. Then we can outline a realistic migration path rather than assuming every user should move at once.
See the Teams Phone approach →CQD ANALYTICS
“Calls are bad, but only for certain people.”
We examine trends by network, building, device, and connection type to help identify which hypotheses are worth testing before investing in hardware or network changes.
See the CQD approach →MICROSOFT 365
“We need licenses for new hires—what do we buy?”
We review user roles, productivity, security and calling needs to identify the right plan options and prevent an unnecessary or incomplete purchase.
See the licensing approach →OUR PROCESS
Discover. Diagnose. Design. Deploy.
One clear path from “we use Teams” to a Microsoft environment that is measured, intentional, and easier to manage.
Discover
We learn about your business, users, licenses, phone platform, and goals.
Diagnose
We analyze Teams usage, voice, CQD, quality, devices, and network patterns.
Design
We recommend the right licensing, calling architecture, reporting, and next steps.
Deploy
We implement and optimize the environment, then help your team measure results and adjust as needs change.
MICROSOFT LICENSING
Stop guessing which Microsoft licenses your business actually needs.
From Business Basic and Business Premium to Teams Phone and enterprise options, we help match licensing to user roles, security needs, communication requirements, and budget. A free consultation is the first step; any implementation or ongoing service is scoped separately.
Microsoft 365 Business
Basic, Standard, and Premium options for growing businesses.
- Productivity & collaboration
- Security and device management options
- Teams-focused guidance
Teams Phone
Add cloud calling and voice capabilities to your Microsoft environment.
- Calling architecture
- Auto Attendants & Call Queues
- Calling / PSTN guidance
E3 / E5
Guidance for organizations with broader enterprise requirements.
- Plan-fit review
- Teams and voice alignment
- Quote-led purchasing path
Microsoft 365 Copilot
A complementary licensing conversation when the business case makes sense.
- Discovery first
- Targeted pilot approach
- Measured adoption
WHY SITES N SUPPORT
Deep Microsoft experience. Practical business advice.
Start with a real problem and finish with an informed plan—not a list of product features you don’t need.
Teams & Voice
Deep focus on Teams, calling, voice architecture, and the user experience.
Data That Matters
CQD and Power BI turn noisy telemetry into clear, decision-ready insight.
Business Focused
Technology recommendations tied to outcomes, not feature checklists.
Long-Term Partner
Licensing, performance reviews, and ongoing guidance designed to stay useful.
WHY IT WORKS
Expert guidance backed by measurable Teams data.
01Teams firstStart with the communications platform your people already use.
02Data drivenUse CQD and Power BI to reveal what needs attention.
03Ongoing guidanceKeep licensing, performance, and reporting aligned as your needs change.
COMMON QUESTIONS
Good questions deserve clear answers.
Still unsure which service fits? A free initial consultation is the easiest place to start.
Browse free consultations →Are all Sites N Support consultations really free?
Yes. The six listed initial Microsoft consultations are no-cost 30–60 minute discovery conversations. Any subsequent assessment, deployment, licensing purchase, or ongoing service is optional and priced separately.
Can you help us purchase Microsoft 365 licenses?
Yes. We can discuss Microsoft 365 license options and the purchasing path for your organization. Available plans, features, pricing, and terms depend on current Microsoft offerings and your requirements.
Do we need to be a large company?
No. We work with growing businesses and teams that want to improve how they use Microsoft 365, Teams, calling, and reporting.
What happens after our free call?
If there is a fit, we can suggest next steps or prepare a scope for separately priced work. There is no obligation to move forward.
START HERE
Explore 6 FREE ConsultationsA better Microsoft 365 strategy starts with a conversation.
Bring your licensing, calling, or performance questions. Your first consultation is free; there is no obligation to buy.